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KOOL KIDS does not accept returns. However, defective items may be exchanged within 7 days of purchase.

In order to make an exchange, your items must meet the following criteria:

  • Customers must provide the original receipt with all the merchandise tags attached.

  • Items must be in original condition: unwashed and unworn.

  • Items exempt from exchange include swimwear, underwear and intimates, personal care items, and sanitary goods.

To request an exchange, please contact:
*All exchange requests must be submitted with a receipt or proof of purchase.

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